Refund policy

Last Updated: October 12, 2026

At Siyaani, we want you to shop with confidence and enjoy every purchase. We take care to ensure that our products meet your expectations and reach you in excellent condition.

Our return, exchange, and refund process is designed to be clear, transparent, and convenient for our customers.

1. Return Policy

We offer a 48-hour return request window from the date of delivery for products received in a damaged, defective, or incorrect condition.

To request a return, please contact our customer support team within 48 hours of receiving your order.

Email: siyaani.business@gmail.com

Phone: +91 70495 84040

Please provide the following details:

Your order number.
A description of the issue.
Clear photographs of the product.
An unboxing video, if available, showing the issue.

Our team will review your request and guide you through the return process.

2. Return Eligibility

To be eligible for a return, the product should:

Be unused, unworn, and unwashed, except where inspection is necessary to identify a defect.
Have its original tags and labels attached, where applicable.
Be returned with its original packaging, where reasonably possible.
Include proof of purchase or the original order number.

Returns are subject to inspection and approval by our customer support team.

Products that have been altered, damaged through misuse, or used beyond what is reasonably necessary for inspection may not qualify for a return, except where required by applicable consumer protection laws.

3. Exchange Policy

We offer a 48-hour exchange request window from the date of delivery, subject to product eligibility and availability.

Customers may request an exchange for eligible products due to size, fit, or other applicable concerns.

To initiate an exchange, please contact us at siyaani.business@gmail.com with your order details and reason for the exchange.

The product must be returned in its original, unused, unwashed condition with the tags intact.

Exchanges are subject to product availability and approval after inspection.

If the requested product or size is unavailable, our customer support team will communicate the available alternatives.

4. Non-Returnable and Non-Exchangeable Items

Certain products may not be eligible for returns or exchanges, including:

Customized or made-to-order products.
Products that have been worn, washed, or altered by the customer.
Items without their original tags, where the absence of tags prevents verification.
Products specifically identified as final sale or non-returnable at the time of purchase.

These restrictions do not affect any rights available to customers under applicable consumer protection laws, including remedies for defective, damaged, or incorrectly supplied products.

5. Return Shipping Charges

For approved returns involving damaged, defective, or incorrect products, Siyaani will arrange or reimburse reasonable return shipping costs as applicable.

For approved discretionary exchanges, such as size or preference changes, return shipping charges may be borne by the customer unless otherwise communicated.

We recommend using a reliable and trackable courier service for customer-arranged returns.

Please do not send products back without first contacting our support team and receiving return instructions.

6. Refund Process

Once we receive and inspect your returned product, we will notify you regarding the approval or rejection of your refund request.

If approved:

Refunds for prepaid orders will generally be issued to the original payment method.
Refunds for Cash on Delivery (COD) orders may be processed through bank transfer or another mutually agreed method.
Approved refunds will ordinarily be initiated within 5–7 business days after the returned product has been received and inspected.

The time taken for the amount to appear in your account may vary depending on your bank or payment service provider.

Any deductions, where permitted and applicable, will be communicated before the refund is processed.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery wherever possible.

Kindly share your order number, product photographs, and a description of the issue.

Our team will review your concern and arrange an appropriate resolution, which may include a replacement, exchange, return, or refund.

Where a product is defective, damaged, or incorrectly supplied, your rights under applicable consumer protection laws remain unaffected by the standard reporting window.

8. Cancellation Policy

If you wish to cancel your order, please contact our customer support team as soon as possible.

Cancellation requests may be accepted before the order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. You may contact our team to discuss the available options.

For approved prepaid order cancellations, the refund will be initiated to the original payment method.

9. Orders Purchased Through Other Platforms

This policy applies to purchases made directly through our official website:

https://siyaani.in/

For products purchased through third-party marketplaces or authorised resellers, the applicable return, refund, and exchange policies of those platforms may apply.

10. Contact Us

For return requests, exchanges, refunds, cancellations, or any order-related concerns, please contact us.

Brand: Siyaani

Website: https://siyaani.in/

Customer Support Email: siyaani.business@gmail.com

Customer Support Number: +91 70495 84040

Our customer support team will assist you with the available resolution options.